Consultation
No area of the business operates on its' own so it is critical that those advising you on your ERP solution have business experience and understand all areas of the operation. Our project managers have experience across many industries.
You have the opportunity to break out from the norms of your industry and start to benefit from mold-breaking ideas that can put you head and shoulders above your competitors.
The successful implementation of ERP systems like Priority requires proper initial assessment, training, computer hardware, data migration, customization and on-going customer support.
Infobase Group has extensive skills in all of these areas. We cover all the bases to ensure that the implementation of Priority is seamless from day one through the "go-live" date and beyond.
Data Migration
We acknowledge that legacy data is crucial to start on the right foot so we assess the size, complexity and importance of data migration from day one. Our project managers work with data base experts to ensure that the data migration is executed without a hitch.
Training
Our pleasant project managers focus on the needs of our customer which means ensuring that end-users are trained only on their specific system requirements. Time is money so our training sessions are delivered in the most efficient time table. This translates to the quickest possible turn around time and means little to no amount of re-training required.
Customer Support
In addition to on-site training, we are available by phone throughout the implementation phase. Most important, once the project is over we don't disappear. We hold your hand through all the questions and concerns down the road. Team Viewer is a solution for easy and friendly desktop sharing. You can remote control a partner’s desktop to give online assistance. We are available every business day and promise to get back to you within 24 hours.
Development
Infobase houses several highly skilled programmers trained in Priority and beyond. When some of our companies require special add-ons outside of the scope of Priority, we listen and come up with developments that are specific to the customer's business requirements. New developments use standard project and software methodologies which result in high quality applications that are seamlessly integrated into the Priority environment.
IT Solutions
Our project managers are trained to assess your company's hardware set-up prior to Priority implementation. If your hardware does not comply with Priority they will let you know. This includes servers, computers and communication devices. We will suggest your best options and if relevant, connect you with one of our trusted IT partners in your area.
